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To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater. To preserve the shine of your stainless steel jewelry, avoid contact with chemicals, perfume, and seawater.

Orders & Products

Below are some of are common questions about Orders & Products

Our jewelry is thoughtfully designed with a focus on quality, aesthetics, and comfort. Each piece is carefully crafted using high-quality materials and undergoes quality checks before shipping.

We do our best to display accurate product images. However, slight variations in color or shine may occur due to lighting and screen differences — this is completely normal and does not affect quality.

Yes. Our pieces are designed to be worn comfortably every day. We recommend avoiding water, perfumes, and harsh chemicals to help maintain their beauty over time.

Shipping

Below are some common questions about shipping

We currently ship within the United States.

Orders are processed within 1–3 business days, and standard U.S. delivery typically takes 3–7 business days.

Yes. Once your order ships, you’ll receive a tracking number by email. Tracking information may take up to 24 hours to update.

Shipping delays can occur due to carrier issues, holidays, or weather conditions. If your order seems delayed, feel free to contact us and we’ll be happy to assist.

Returns, Refunds & Guarantee

Below are some common questions about Returns, Refunds & Guarantee

We accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original packaging.

Simply email us at support@coeurfrenchy.com with your order number and reason for return. We’ll guide you through the next steps.

Yes. We offer a 14-Day Satisfaction Guarantee. If you’re not completely in love with your purchase, we’ll make it right.

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.

Payments & Discounts

Below are some common questions about Payments & Discounts

We accept all major credit/debit cards and secure checkout options available on Shopify.

Yes. New customers can enjoy a first-order discount, which applies automatically at checkout when available.

Other Questions

If your order hasn’t been processed yet, contact us as soon as possible. Once an order ships, it cannot be changed or canceled.

You can always reach us at:

📧 support@coeurfrenchy.com

We typically respond within 24–48 hours.

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