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Shipping policy

Shipping Policy

1. Order Processing Time
Each piece is handmade, and orders are processed within 1–3 business days. During high-volume periods, processing times may be slightly longer.

2. Shipping Locations
We ship from Florida to the United States 🇺🇸, Canada 🇨🇦, the United Kingdom 🇬🇧, Australia 🇦🇺 and other select international destinations. Available countries are shown at checkout.

3. Shipping Time & Options
United States
Standard Shipping (Free): Typically arrives within 3–7 business days.
Express Shipping ($16.99): Typically arrives within 1–2 business days.

International
Standard International Shipping (Free): Delivery times vary by destination and customs processing.

Shipping delays may occur due to carrier issues, weather, customs, or holidays.

4. Customs & Import Duties
International orders may be subject to import duties or taxes charged by the destination country. These fees, if any, are the responsibility of the customer.

5. Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking may take up to 24 hours to update.

6. Incorrect Addresses
CoeurFrenchy is not responsible for non-delivery due to incorrect or incomplete addresses. Please double-check your details before checking out.

7. Lost or Stolen Packages
We are not responsible for lost or stolen packages after they've been marked delivered. If this occurs, contact the carrier directly for assistance.

8. Shipping Fees
Standard shipping is always free to the United States, Canada, the United Kingdom and Australia — no minimum purchase required. Express Shipping is available within the U.S. for $16.99 at checkout.

9. Contact
Questions about your order? Email us at coeurfrenchy@gmail.com.