Chariot
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Guarantee Policy
We want you to feel confident shopping with CoeurFrenchy.
1. Satisfaction Guarantee
We offer a 14-Day Satisfaction Guarantee (or tell me your preferred duration).
If you’re not completely in love with your jewelry, we’ll make it right.
2. What’s Covered
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Defective items
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Damaged items
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Incorrect items
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Items not matching description
3. What’s Not Covered
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Normal wear & tear
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Lost items
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Damage from misuse
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Personalized items
4. How to Claim Your Guarantee
Email us at support@coeurfrenchy.com with:
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Order number
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Photo of the issue
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Description of the problem
We respond within 24–48 hours.
5. Resolution Options
Depending on your situation, we may offer:
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Replacement
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Store credit
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Refund (if eligible)






