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Guarantee Policy

We want you to feel confident shopping with CoeurFrenchy.


1. Satisfaction Guarantee

We offer a 14-Day Satisfaction Guarantee (or tell me your preferred duration).
If you’re not completely in love with your jewelry, we’ll make it right.


2. What’s Covered

  • Defective items

  • Damaged items

  • Incorrect items

  • Items not matching description


3. What’s Not Covered

  • Normal wear & tear

  • Lost items

  • Damage from misuse

  • Personalized items


4. How to Claim Your Guarantee

Email us at support@coeurfrenchy.com with:

  • Order number

  • Photo of the issue

  • Description of the problem

We respond within 24–48 hours.


5. Resolution Options

Depending on your situation, we may offer:

  • Replacement

  • Store credit

  • Refund (if eligible)